Every new year’s eve, I usually set aside time for myself just to muse about the past year’s milestones. 2011 went by like a breeze. It seems short yet fully loaded.
As I start reminiscing, I remember the article Roselu showed me last Friday when she was doing her year-end 5S. It is a piece she kept for years and when I read it, I can’t blame her for keeping such a treasure. I would have done the same.
And in this world wide web age when info sharing is close to free, let me share this wealth of wisdom from someone so admired by many us since the time we met him.
Things Leaders Should Do
By Henry Schumacher
Published in Business World, April 6, 2005
The first quarter of 2005 is already behind us. In my view, it was not an exceptionally good one. January was very slow and March was affected by the Holy Week which appears to last longer than a week (at least mentally)! Looking forward to three remaining quarters, here is our list of things a leader can do to maximize potential – theirs and that of their followers. Please note these are not listed in order of importance.
1. Occupy the Land with Character
Norman Schwarzkopf, the charismatic general who led coalition forces in Desert Storm, once defined leadership as a potent combination of strategy and character. “If you have to be without one,” he said, “be without the strategy.” Schwarzkopf understood the impact of Robert Frost’s admonition to “occupy the land with character.” While it’s important to have a viable plan, it is essential to remember that belief in the plan is often contingent upon belief in the planner.
TIP: If this hasn’t been your strength before, start where you are. It’s never too late to become the person you might have been.
2. When the Storms Hit, Stroll the Deck
When my father was a boy, he accompanied his mother on an ocean voyage from New York to Bremen. On that trip, they encountered one of the worst storms of that era. As the ship tossed back and forth, frightened passengers grabbed railings and hung on for dear life. I asked my father if he was scared as well. “It was at first,” he said, “then I saw the captain.” In the midst of all the turmoil, the ship’s captain was seen walking leisurely about the deck with hands clasped behind his back.
TIP: In times of difficulty, a leader’s walk should be both visible and confident.
3. Deserve to Win
Young fans often besiege Sadaharu Oh for his autograph. The legendary Japanese baseball player always obliges… sort of. When he signs a baseball or picture, he writes the word doryoku (effort) instead of his name. “I achieved what I did,” Oh says, “because of my willingness to work hard. He prefers to be remembered for the effort he gave, not the 868 home runs (more than Hank Aaron) he hit.
TIP: Avoid a crisis of legitimacy by never asking followers to give more than you are prepared to give yourself.
4. Make Selfless Decisions
According to the Old Testament, when Solomon ascended to the throne upon the death of King David, God appeared to him in a dream and offered to grant him anything he asked for. Imagine the possibilities that lay before this young man! He could have asked for a long life, riches beyond imagination, power to control others. His response is recorded in II Chronicles, “give me wisdom and knowledge,” he said, “to rule them (followers) properly.”
TIP: Remember that leadership is first and foremost an act of service.
5. Connect With the Need
On the wall of a friend’s office hangs a copy of a letter Abraham Lincoln wrote to Lydia Bixby to acknowledge the death of her sons in the war. He wrote, “I feel how weak and fruitless must be any word of mind which would attempt to beguile you from the grief of a loss so overwhelming.” Part of his gift as a leader was this marvelous blend of compassion and humility. He was a tough commander; able to make hard calls, but it was his ability to connect with the human condition that made him a leader.
TIP: Never underestimate the power of a handwritten note of concern or encouragement.
6. Keep the Pipeline Full
At the age of eighty-four, Michaelangelo had reached godlike status in Europe. His paintings and sculptures were the stuff of genius. One day he was asked if he had a motto, something that had guided his work and actions. Responding in his native tongue, he said, “Ancora imparo” (I am still learning).
TIP: Avoid knowledge obsolescence by staying on top of new trends, ideas and concepts. Keep the “product” current!
7. Demonstrate Graciousness
George Washington said, “Every action done in company ought to be with some sign of respect to those who are present.” The principle is simple: people don’t follow a leader because they like him or her. They follow because they like themselves under his or her leadership.
TIP: Goodwill demonstrated by leaders toward followers facilitates everything from creativity to teamwork.
8. Manage Moments of Truth
A number of years ago, Jan Carlson, the president of SAS Airlines, transformed his company with a simple but potent strategy. Realizing that his company’s reputation for service was formed daily by thousands of brief encounters with customers (he called them moments of truth), Carlson challenged his team to make every one a meaning experience for the customer. In similar fashion, leadership is defined by the quality of its “contacts and contracts” with followers.
TIP: Honor the mini-contracts (I’ll be glad to hear your ideas…”) made with followers.
9. Guard Your Words Carefully
Whenever the president of the United States makes a statement, people worldwide parse the words to see if there’s another, perhaps hidden, meaning. Why? Because they understand that words have power, and that serious leaders choose them carefully. Leaders who speak without first considering the impact of their words risk sending a blurred or misleading message.
TIP: Avoid being “hung by the tongue” by choosing words with care.
10. Listen to the Engine
I met a railroad engineer recently, the guy who actually drives the train. I told him as a boy I loved seeing engineers, whistle rope in hand, leaning out the window to inspect the tracks as they drove by. “Actually,” the man said, “that’s not exactly what they were doing.” He went on to tell me that the primary reason the engineer sticks his head out of the cab isn’t to check the tracks but to listen to the engine.
TIP: The best way to keep your engine (team) on track is to listen, really listen, to it daily.
Nine months to go in 2005; let’s rev the engine (team) up.